The United Nations’ World E-waste Monitor estimates that the world generates over 60 million metric tons of e-waste yearly. Moreover, this quantity is rising 5 instances quicker than e-waste recycling. A lot of this waste comes from prematurely discarded digital gadgets.
Many enterprises comply with a normal three-year alternative cycle, assuming older computer systems are inefficient. Nevertheless, many of those gadgets are nonetheless purposeful and will carry out effectively with minor upgrades or upkeep. The difficulty is, nobody is aware of what the weak factors are for a specific machine, or what the wanted upkeep is, and the diagnostics can be too pricey and time-consuming. It’s simpler to only purchase model new laptops.
When shopping for a used automotive, dealerships and particular person consumers can entry every automotive’s specific CarFax report, detailing the automobile’s utilization and upkeep historical past. Armed with this data, dealerships can carry out the mandatory fixes or upgrades earlier than re-selling the automotive. And people can resolve whether or not to belief that automobile’s efficiency. We at HP realized that, to stop pointless e-waste, we have to gather and make out there utilization and upkeep knowledge for every laptop computer, like a CarFax for used PCs.
There’s a specific problem to amassing utilization knowledge for a PC, nonetheless. We want to verify to guard the person’s privateness and safety. So, we got down to design a data collection protocol for PCs that manages to stay safe.
The firmware-level knowledge collector
Fortunately, the sensors that may gather the mandatory knowledge are already put in in every PC. There are thermal sensors that monitor CPU temperature, energy consumption screens that observe energy efficiency, storage well being indicators that assess solid state drive (SSD) put on ranges, efficiency counters that measure system utilization, fan rotation pace sensors that detect cooling effectivity, and extra. The secret is to gather and retailer all that knowledge in a safe but helpful approach.
We determined that one of the simplest ways to do that is to combine the lifecycle information into the firmware layer. By embedding telemetry capabilities immediately throughout the firmware, we make sure that gadget well being and utilization knowledge is captured the second it’s collected. This knowledge is saved securely on HP SSD drives, leveraging hardware-based safety measures to guard in opposition to unauthorized entry or manipulation.
The safe telemetry protocol we’ve developed at HP works as follows. We collect the important {hardware} and sensor knowledge and retailer it in a delegated space of the SSD. This space is write-locked, which means solely licensed firmware elements can write to it, stopping unintended modification or tampering. That licensed firmware element we us is the Endpoint Safety Controller, a devoted piece of {hardware} embedded in enterprise class HP PCs. It performs a important function in strengthening platform-level safety and works independently from the primary CPU to supply foundational safety.
The safe telemetry protocol collects knowledge from sensors into a bit of {hardware} often known as an endpoint safety controller, with built-in safety protections. The endpoint safety controller then writes the information to a devoted learn solely portion of the stable state drive, the place licensed operating system functions can entry the information.Mark Montgomery
The endpoint safety controller establishes a safe session by retaining the key key throughout the controller itself. This mechanism permits learn knowledge safety on the SSD—the place telemetry and delicate knowledge are saved—by stopping unauthorized entry, even when the working system is reinstalled or the system atmosphere is in any other case altered.
Then, the collected knowledge is recorded in a timestamped file, saved inside a devoted telemetry go online the SSD. Storing these information on the SSD has the advantage of making certain the information is persistent even when the working system is reinstalled or another drastic change in software program atmosphere happens.
The telemetry log employs a cyclic buffer design, robotically overwriting older entries when the log reaches full capability. Then, the telemetry log might be accessed by licensed functions on the working system degree.
The PCFax
The telemetry log serves as the inspiration for a complete gadget historical past report. Very similar to a CarFax report for used vehicles, this report, which we name PCFax, will present each present customers and potential byers with essential data.
The PCFax report aggregates knowledge from a number of sources past simply the on-device telemetry logs. It combines the safe firmware-level utilization knowledge with data from HP’s manufacturing unit and supply chain information, digital providers platforms, buyer help service information, diagnostic logs, and extra. Moreover, the system can combine knowledge from exterior sources together with associate gross sales and repair information, refurbishment associate databases, third-party element producers like Intel, and different authentic gear producers. This multi-source strategy creates a whole image of the gadget’s complete lifecycle, from manufacturing by way of all subsequent possession and repair occasions.
For IT groups inside organizations, we hope the PCFax will carry simplicity and provides alternatives for optimization. Gaining access to fine-grained utilization and well being data for every gadget of their fleet will help IT managers resolve which gadgets are despatched to which customers, in addition to when upkeep is scheduled. This knowledge may assist gadget managers resolve which particular gadgets to exchange moderately than issuing new computer systems robotically, enhancing sustainability. And, this will help with safety: With real-time monitoring and firmware-level safety, IT groups can mitigate dangers and reply swiftly to rising threats. All of this may facilitate extra environment friendly use of PC assets, reducing down on pointless waste.
A PCFax report, very similar to a CarFax, will element essential utilization and upkeep data to assist inform potential prospects. Hewlett Packard
We additionally hope that, very similar to the CarFax offers folks confidence in shopping for used vehicles, the PCFax can encourage re-sale of used PCs. For enterprises and customers buying second-life PCs, it supplies detailed visibility into the whole service and help historical past of every system, together with any repairs, upgrades, or efficiency points encountered throughout its preliminary deployment. By making this complete gadget historical past available, PCFax permits extra PCs to seek out productive second lives moderately than being prematurely discarded, immediately addressing the e-waste problem whereas offering financial advantages to each sellers and consumers within the secondary PC market.
Whereas HP’s options signify a big step ahead, challenges stay. Standardizing telemetry frameworks throughout various ecosystems is important for broader adoption. Moreover, educating organizations about the advantages of lifecycle information shall be important to driving uptake.
We’re additionally engaged on integrating AI into our dashboards. We hope to make use of AI models to investigate historic telemetry knowledge and predict failures earlier than they occur, corresponding to detecting growing SSD write cycles to forecast impending failure and alert IT groups for proactive alternative, or predicting battery degradation and robotically producing a service ticket to make sure a alternative battery is prepared earlier than failure, minimizing downtime.
We plan to begin rolling out these options at first of 2026.
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