BBC Information, Sydney
ReutersQantas is contacting prospects after a cyber assault focused their third-party customer support platform.
On 30 June, the Australian airline detected “uncommon exercise” on a platform utilized by its contact centre to retailer the info of six million individuals, together with names, e mail addresses, cellphone numbers, delivery dates and frequent flyer numbers.
Upon detection of the breach, Qantas took “speedy steps and contained the system”, in response to a press release.
The corporate continues to be investigating the total extent of the breach, however says it’s anticipating the proportion of knowledge stolen to be “vital”.
It has assured the general public that passport particulars, bank card particulars and private monetary info weren’t held within the breached system, and no frequent flyer accounts, passwords or PIN numbers have been compromised.
Qantas has notified the Australian Federal Police of the breach, in addition to the Australian Cyber Safety Centre and the Workplace of the Australian Data Commissioner.
“We sincerely apologise to our prospects and we recognise the uncertainty this may trigger,” mentioned Qantas Group CEO Vanessa Hudson.
She requested prospects to name the devoted assist line if they’d considerations, and confirmed that there can be no affect to Qantas’ operations or the protection of the airline.
The cyber assault is the most recent in a string of Australian information breaches this yr, with AustralianSuper and 9 Media struggling vital leaks up to now few months.
In March 2025, the Workplace of the Australian Data Commissioner (OAIC) launched statistics revealing that 2024 was the worst yr for information breaches in Australia since data started in 2018.
“The tendencies we’re observing recommend the specter of information breaches, particularly by way of the efforts of malicious actors, is unlikely to decrease,” mentioned Australian Privateness Commissioner Carly Sort in a press release from the OAIC.
Ms Sort urged companies and authorities companies to step up safety measures and information safety, and highlighted that each the personal and public sectors are susceptible to cyber assaults.
