Marks & Spencer (M&S) says it has stopped taking on-line orders as the corporate struggles to get well from a cyber assault.
Clients started reporting issues final weekend, and on Tuesday the retailer confirmed it was going through a “cyber incident”.
Now, M&S has completely paused orders on its web site and apps, together with for meals deliveries and garments
The agency’s shares fell by 5% following the announcement on Friday.
“We’re really sorry for this inconvenience,” it wrote in a post on X.
“Our skilled group – supported by main cyber specialists – is working extraordinarily onerous to restart on-line and app buying.
“We’re extremely grateful to our clients, colleagues and companions for his or her understanding and help.”
It stated its shops stay open regardless of the problems affecting on-line ordering.
Beforehand, the agency was coping with issues which affected folks utilizing Click on & Accumulate, in addition to paying with reward playing cards.
Because it suspended on-line ordering, M&S has responded to social media posts advising clients that these issues persist.
“Present playing cards, e-gift playing cards and credit score receipts cannot at the moment be used as a fee methodology in retailer or on-line,” it said in response to one person on X.
Nevertheless it advised one other that if folks have already obtained an e mail telling them an merchandise is able to be collected, they need to be capable to go into the shop and decide it up.
“We’re holding all parcels in retailer till additional discover, so there isn’t any danger of it being despatched again,” it said.
