Marks and Spencer (M&S) says it has been coping with a “cyber incident” affecting a few of its companies over the previous couple of days.
The UK retailer stated its Click on and Gather service has been impacted by technical points together with its skill to gather contactless funds – with many purchasers taking to social media to complain about delays.
M&S chief govt Stuart Machin apologised to clients in a be aware on Tuesday.
He stated the corporate had been compelled to make momentary, small modifications to retailer operations “to guard you and our enterprise”.
“There is no such thing as a want so that you can take any motion right now and if the state of affairs modifications, we’ll let you already know,” he stated.
The discover stated the agency was working to resolve some “restricted” delays to Click on and Gather orders.
It comes after some buyers complained over the weekend concerning the points – which additionally embrace being unable to make use of reward playing cards or vouchers in shops.
One particular person referred to as the problems a “whole failure for patrons” in a post on X.
“A easy message out to clients to avoid wasting a journey would have labored a deal with,” they stated.
And one other stated they have been unable to pay for clothes using a gift card whereas buying at a M&S retailer in Liverpool.
